BM
Brenda M
1 reviews | Active since Nov 2018
07 Dec 2018, 12:43
Homechoice *******
I opened an account and it was approved with homechoice and after that everytime when I order on online they decline my order and the said I don't meet their criteria. After few day a lady by the name of Dineo Baloi (homechoice agent) approved my order and asked me to deposit R920 and after that I never got my order every time I contact her she refers me to her supervisor William who works at homechoice finance department. William took my money and he never paid me back.
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
07 Dec 2018, 12:45 Good Day Brenda
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Homechoice's reply07 Dec 2018, 12:45
Official
Good Day Brenda
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Customer Support Team
BM
Brenda M's updateReviewer Update
11 Dec 2018, 11:41Since I have been waiting for homechoice agent to contact me on my previous complain till to date I never got a reply
BM
Brenda M's update11 Dec 2018, 11:41
Reviewer Update
Since I have been waiting for homechoice agent to contact me on my previous complain till to date I never got a reply
Homechoice's replyOfficial
17 Dec 2018, 10:25Good day Ms Mohale I trust that you are well . We have been trying to contact you several times, your cell rings once then voicemail since the 1st day you lodged a complaint. I should think you have installed true caller on your phone . Kindly disable true caller if you have so that we can be able to be in contact with you . We would like to assist on your query as soon as possible .
Regards,
Customer support
Regards,
Customer support
Homechoice's reply17 Dec 2018, 10:25
Official
Good day Ms Mohale I trust that you are well . We have been trying to contact you several times, your cell rings once then voicemail since the 1st day you lodged a complaint. I should think you have installed true caller on your phone . Kindly disable true caller if you have so that we can be able to be in contact with you . We would like to assist on your query as soon as possible .
Regards,
Customer support
Regards,
Customer support