HOMECHOICE ****MED ME.....

I have placed an order worth R2592.12 on the 29th of january 2020 with a consultant called singathwa hlisani,28th of January 2020 i get an sms saying 'my parcel has been despatched and the parcel is on the way'...7 February 2020 i get an sms again saying ' we hope you enjoying the parcel that was recieved on your behalf by a third party '. Now this is when all the bad service starts......made a call on the 10th of Feb and i was speaking with ntombi from the homechoice call centre.....she rep**** rudely when i asked her how can my parcels be lost and you deliver to the wrong person!? She said i shud go to the police station to do an affidavit that i ddnt get the parcel...wich i also went to do. A week later i call the call center again to ask y am i not being contacted....spoke to nomsa also from the homechoice call center and also gave me a horrible attitude saying i shud wait for 90 days so that they can make sure if I'm not lying!!!!!!!!!!!!!!!!!homechoice ****med me my money....and i transferred them cash no instalments.......now i have to wait for 90days since then no one has called me to atleast re-assure me........i use courier services all the time and all they need is an I'd, proof of resistance written in your name...so i don't know how homechoice is doing their things or is it a way to **** us????????what if the parcel had my blood results or something personal and your things get to someone else without even my I d being wanted........HOMECHOICE ****MED ME AND RUINED A SUPRISE I WANTED TO GIVE TO MY GRANDMOTHER......the call center people are even more rude but when they were selling it to me all nice.....i hope ppl see what a **** you are.