SM
Sunitha M

1 reviews | Active since Sept 2018

15 Sept 2018, 06:21

Homechoice- SA's wo

I ordered few items from homechoice, they take forever to validate the payslips. Then they come and deliver one item each day, 1st day, an iron, second day, kettle, third day, hairdryer yet its one order, but separate delivery fee.And as for the delivery guys, PATHETIC, Im at work, my sister is out of home, shopping, they come and bang my gate, my neighbors have to phone me. When i phone the courier guy back, he was having an attitude with me, he cant come back, why my sister goes shopping. The courier guys dont even phone to tell me that they coming to deliver. My sister had to run to meet the courier guy at the nearest place to get the parcel. She had to show her ID FOR JUST A STEAM IRON!. As for the consultants, they deaf, i must scream at them but still cant hear me, they are too lazy, i had to phone 8 times to cancel the order. I will never order from homechoice. Woolies, Makro etc are such big companies but they dont give customers hell like this.

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Replies (3)
SM
Sunitha M's update15 Sept 2018, 06:22
Reviewer Update
My title was: SA'S WORST HOME RETAILER
Homechoice
Homechoice's reply15 Sept 2018, 08:15
Official

Good Day Sunitha

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.

One of our staff members will be in contact with you shortly to help resolve the issue.

Regards

Customer Support Team

Homechoice
Homechoice's reply02 Oct 2018, 12:46
Official
Good day Mrs S Mohanlal I trust that you are well . Thank you for raising your enquiry with us via the Hello Peter forum. We have been unsuccessful in several attempts to contact you telephonically. Please provide us with a suitable contact number and time (within business hours 8:00AM – 5:00PM, Monday - Friday) in order for us to further address your concerns. Kind regards, Customer Support .