NS
Nondyebo S

1 reviews | Active since Dec 2024

20 May 2025, 16:33

Homechoice sales

Homechoice sales agents always call me when I answer they wait for 60 seconds and drop the calls. I have been blocking these numbers but they keep on calling back. On 20/05/2025 I was called by a sales agents by the name Andiswa. She introduced herself and confirmed that she is calling from Homechoice. I told that I have an account with Homechoice and due to my previous experiences, she must write a note confirming that I do not want anyone from the sales at Homechoice to call me. She told me that she won't do that. She is getting paid for calling us. She is not the one who's been calling me and ending calls without speaking. She was very rude. She doesn't good skills for sales I don't even understand why does Homechoice hire *******. And these agents make these calls while I'm busy at work. I want Homechoice to stop calling . I don't appreciate that and I'll have to settle my account and close it after this horrible experience from Andiswa

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Replies (1)
Homechoice
Homechoice's reply21 May 2025, 08:18
Official
Hi Nondyebo,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team