NJ
Nuri J

1 reviews | Active since Mar 2010

24 Mar 2015, 11:07

HOMECHOICE'S SERVICE SUCKS!!!

Homechoice called me w.r.t. my account which i havent paid because the bed I bought in January is broken because of a factory fault and they are forever in the process of seeing to it.I did however,pay for the other two small items i boiught .<br> <br> I got a call from them now and the girl helping me was trying hard not to show her irritation as I printed my statement and went through it with her. Then she just said - thank you madam - and put the phone down in my ear. Not the first time Ive dealt with customer sevices andwhen they cant solve your problem they either leave you hanging till your airtim runs out or do what she just did. This happend about 5 mins ago at 10.40 on 24 March 2015.<br> <br> Their customer service agents are disgustingly ill mannered, inefficeint and ***********. When you look for a supervisor to report it to, the person who takes your call drops you so you arent able to contact anyone with the ability and authority to assist you and take your complaint. Im totally disgusted with Homechoices service and wont buy from them ever again.

0
Replies (1)
Homechoice
Homechoice's reply25 Mar 2015, 10:19
Official
Hello nuri,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team