homechoice running away with customers monies

i logged a complaint in October and its still not resolved. the lady that assist me with my complaint Danielle Heynes send me the on 22nd :Hi Rounele,

Kindly be advised there is no installment due for December, the amount of R3754.55 is the credit amount for the mixer.

Please provide us with a bank statement so we can request your refund. and then on the 24th:Hi Rounele,

Thank you for your response.

Kindly be advised I tried calling you, but could not reach you.

I need to speak to you to request your refund, please advise a suitable time for us to contact you. and she phoned me minutes after to confirm banking details. today I receive this from leanna petersen :Hi, Kindly provide us with proof of payment dated 11/09/2021 and 15/10/2021.

Kindly note the above is requested as part of our refund process. Kind Regards. I do not know what process they follow but these receipts has got nothing to do with my refund