Homechoice Returns Service is Nonsense

I find it annoying that everytime Homechoice has to exchange a product they take their precious time.I reported that the base they delivered has a factory fault,the conversation has been ongoing since the 23rd of June and they promised that they will come collect and exchange it for me.That was in July,the whole of August I waited,no call no collection whatsoever.I received a statement for payment,and I REFUSE to pay for a faulty bed base.I am so annoyed because this is not the first time.I cannot be always complaining and chasing them around for their faulty product.This will be my last purchase from them,the past 2 experiences have been very awful.The first time they blamed it on lockdown restrictions,which I understood but this time?Mxm