Homechoice return policy is pathetic

I am waiting for homechoice to pay me my money this is my 2nd complaint im logging and since the first they still refuse to pay my money and insists that I have created my own delivery address. I have told them over and over again that I have not created an address. Their address was given to me telephonically on the 30.01.2019 and the 13.02.2019 the correct address was given. they refuse to refund my full payment I have made and insist that I have "created" my own delivery address of them the first time. I mailed them all 3 receipts. the first one when stock was sent to the Incorrect address then I had to pay to get goods returned and then I had to pay again to get goods sent to the Correct address. The one lady said that she would send me the voice recording and she did not. It is plain and simple I only want my money back. R450 (goods sent)+R470.00 (goods returned) + R234.15 (goods returned to the Correct address that was only given to me on the 13.02.2019) Working in a sales environment for 23 years myself I have never ever given any of my customers such service and accusing them that they created address?!!