Homechoice refusing to pay a refund for the returned wrong delivered order.

On the 16 October I placed a cash order, within a week the wrong goods were delivered. I fowared the confirmation email if my order back to homechoice. I was then advised to return the goods and that I will be refunded within 15 days. On the 21st of October I personally returned the wrong order to homechoice showroom fox Street jhb. The goods were never used and the packed never even opened. Fowared the return form and the pics of the sealed package to home choice. I then placed a new cash order of the correct items while awaiting my refund, within two weeks my correct order was delivered. I then called homechoice to follow up on my refund, vi was then advised that the returned goods were in transit to the warehouse, but they can't tell where exactly (CPT or JJ). I th hen sent a follow up email I was then told that the goods have no received yet and it might take up to 6 weeks now. I have been doing a back and forth on the email wit Inshaaf Vernis with no success. The call center just hangs up on me. To date which is the 14 November I have not received my refund and no idea when, and homechoice can't track the returned goods either. So I can only be credited oy when homechoice receive the returned goods. I have ran out of funds, I need my refund to survive till my next salary and homechoice seem not to care at all.

Why do I have to suffer for homechoice poor processes or their stuff incompetence...