WM
Whitney M

1 reviews | Active since Mar 2015

25 Jun 2015, 13:06

HOMECHOICE Refusing to fix damaged coffee table

In regards to Mrs Pauline Manjezi's complaint about her having received a faulty table which after our 1st Hello Peter report - Homechoice has agreed to come and look at the table and afterwards said they would come back to put in the correct *****s, as they had deduced that the ones before were not the right size, hence the \fault"on the table. Now Homechoice is saying they will not come to put the *****s in because the fault is due to Mrs Manjezi's carelessness. Bear in mind that she has been paying for a faulty table since 2013 December"

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Replies (1)
Homechoice
Homechoice's reply26 Jun 2015, 16:19
Official
Hello WMANJEZ25,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team