Homechoice refuses to update credit profile

I had an account with Homechoice which is now paid. They refuse to update my credit profile for this account with credit bureaus. I have a series of emails where I have been requesting them to attend to the issue, the consultant who have been assisting me (Inshaaf Vernis) told me that he will not update my credit profile with credit bureaus. Worse part the account has been paid in full.

They no longer responding to my emails now, I don't know whether it's not my right to have my record cleared when I have paid their money. For about a year there has been no update on this account yet I have been, it shows arrears but the account has been settled.