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CS
Chrystal S

1 reviews | Active since Apr 2015

03 Mar 2017, 07:07

Homechoice REFUSES to refund my money

<p>After numerous attempts of requesting that Homechoice refunds me the money I paid to return their goods to them, they still havent made any considerable attempt to get this done. They confirmed that the goods were received, yet i am still battling to get my money out of them.</p> <p>I have been in contact with STACEY BENJAMIN all along and her Manager as well. I was given assurance that the issue will be sorted, but after 4 months I am still waiting.</p> <p>Even after I have placed my initial concern on Hello Peter the first time, the experience with Homechoice wasnt pleasant.</p> <p>I requested that Stacey gets a manager to contact me, but my requests were ignored. The responses i received thus far leads me to believe that i am being HANDLED and that the issue is not given the deserved attention.</p> <p> </p> <p>I dont need to be handled any longer i want the matter sorted without excuses.</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (6)
Homechoice
Homechoice's reply03 Mar 2017, 09:14
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
CS
Chrystal S's update27 Mar 2017, 10:59
Reviewer Update

Hello,

Since your response was given no one has been in contact with me to inform me about anything.

I DONT WANT ANYONE ELSE BUT A MANAGER WHO IS ABLE TO FIX THIS TO CONTACT ME

CS
Chrystal S's update18 Jul 2017, 14:23
Reviewer Update

Homechoice,it goes beyond me that almost a YEAR down the line your complaints department failed to resolve this matter.

The service I received was way less than satisfactory by both manager and consultant. I was handled instead of being adequately assisted.

I am beyond irritated, and should this matter not be resolved ASAP I will take it higher.

Looking forward to having MY MONEY refunded by the end of this week.

CS
Chrystal S's update26 Aug 2017, 16:51
Reviewer Update
Its is unbelievable that I have to battle to get my very own money out of a well known institute such as Homechoice. It even seems as though my Hello Peter review ( complaint) is not being taken seriously. I will start posting this compliant on every social media platform that I possibly can if nothing gets done. I want a manger to call me with feedback and want my money refunded immediately. My patience is worn already and at this point i am very annoyed and appalled that its been a year and Homechoice is still nowhere close to resolving this, let alone giving me feedback on progress (if any). I will never recommend anyone use Homechoice, as Homechoice has a very nonchalant query resolution attitude and a pathetic turnaround on such matters. I am left with a terrible customer experience taste from Homechoice, and once this query is resolved i want Homechoice to remove my details from the database and never to contact me ever again.
CS
Chrystal S's update05 Jun 2019, 05:44
Reviewer Update
Still haven't received my money back from home choice, kinda pathetic, need I say that it's 2019 and this has been going on since 2017.

Adverts are great, service is appauling
CS
Chrystal S's update22 Oct 2019, 22:17
Reviewer Update
Still no response... What is going on HC