Homechoice refuses to communicate over a purchase I have paid for and not received!!!

<p>I purchased two items on homechoice. Each purchase was a separate transaction made over different dates. For both purchases I used a discount voucher, wherein this was successfully activated. Homechoice refuses to acknowledge these discount vouchers and requests that I pay additional monies. I refuse to do this as their website allowed this, how was I supposed to know otherwise. </p> <p> </p> <p>I had proposed two solutions and I feel both are in order:</p> <p>1. Despatch my purchase at the price your website allowed & I paid for..(poor controls on your side) or</p> <p>2. Refund me.</p> <p> </p> <p>I have communicated my frustration a number of times and to date no agent called me to find a way forward, yet they inundate me with calls and messages to pay or buy other items. Wake up...you will lose business, and judging by the pathetic reviews you are currently receiving, this will be the last time I do business with you (...and I have purchased for thousands of rands mind you).</p> <p> </p> <p>I will contact the ombudsman if you don not intervene as a matter of urgency!!!</p>