Homechoice refuses to close my account

Will Homechoice please just close my account already?? Why is it that they are so fast to open an account for you but when you want to close it they pull their legs or just ignore you? I settled my account 3months ago got a settlement letter and emailed on two separate occasions to request that they close the account completely and they did not even bother to respond. Seeing that the emails did not work, I called their call center and was told the account would be completely closed within 21 days. To this day, two months after, the account is still not closed. I am still receiving statements which shows that the account is open although the balance is 00... And on my credit bureaus it still shows the account as open and existing. Please please please close my account without further delay. With the same effort and will you used to open it.. Please do likewise and close the account completely. One would always come back in future and shop with you, but when you make things so difficultt then you will lose customers for good.