HOMECHOICE REFUSES TO CLOSE MY ACCOUNT

I contacted Homechoice to enquire as to how I can close my account with them.

The consultant firstly advised me that I owe a small amount of R3.12. I asked her what the R3.12 was for as I have not ordered anything from them for some time but each month I receive an account for a small amount which needs to be paid. Last month I had to pay R1.90 for I don't know what. I did not get a direct answer as to what the R3.12 was for but the consultant did advise me that if I want to have my account paid up I must request a Settlement Statement from Homechoice. Directly thereafter she advised me that I don't have to request a Settlement Statement as she wrote the R3.12 off on their system as we were speaking because it was a very small amount. She confirmed verbally that my account is now fully paid up and that I should call next week Tuesday, 09/04/2019 to request a Paid-Up Letter. I am very grateful that the R3,12 was written off.

However, my problem is that the consultant advised me that they will not close my account. She advised that my account will remain open with a R0 balance showing. I am not satisfied with this at all as I want my account closed completely and not to reflect on my Credit Report whatsoever. I do not want an account with Homechoice at all any longer. They harass me telephonically on a daily basis to order from them, even after I have requested them kindly to refrain from calling me and by blocking their calls.