Homechoice refused to send my order after payment

<p>Dear Sir\Madam</p> <p> </p> <p>This email serves as a request regarding the two call reference number : ********** 4 &</p> <p> ********** 1 at homechoice. I am disappointed at homechoice after the service and the treatment that I got from the company after I become the loyal customer for a long time. I bought the shoes on February and it was delivered with the voucher for appreceation. I used the voucher to order another shoes that was on special during February 2017. Homechoice told me they cannot see the voucher and they can’t give me my shoes. I have paid full amount and now I cannot get the shoes and I cannot get my money back. I have been calling and follow up as you see those references above. Again can I ask that I get my refund, if they cannot give me those shoes and my name be removed from the Homechoice database as the company is so selfish and concentrated on getting money but without taking care of the customers.</p> <p> </p> <p> </p>