1 reviews | Active since Jul 2016
Homechoice refused to cancel my account and then charges me a service fee for keeping the account open!!!!
I have written a couple of complaints about homechoice refusal to cancel my account after I had settled the same account, which in itself is a clear contravention of the National Credit Act, 34 of 2005. The response I have been getting is that they won't cancel my account as information remains on their data base. However to my utter disgust, I received a statement (which I don't even want to receive as I have no credit agreement with homechoice in the first place) which stated that I owe Homechoice R7.40 for service fee. What nonsense is that? Clearly this is **************** by this company which is now becoming an irritation to me. Why pay a service fee for an account I have requested that it be cancelled? I will be submitting a complaint to the national credit regulator as a first step to a full scale legal action. I will not be bul**** and terrorised by homechoice through ******** demands for payment. I asked them to cancel the agreement and they refused now they charge me a service fee for keeping the credit agreement open in contravention of the National Credit Act. This is disgusting and will not be accepted. I will not be paying any money to homechoice.
HOMECHOICE, I DON'T WANT YOUR CREDIT SO STOP PROVIDING ME A SERVICE! CHARGE YOURSELF THAT SERVICE FEE NOT ME AS I DO NOT RECOGNIZE YOU!!!
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
We’ve tried to call you a few times but with no success. Please send us an alternative number to reach you on (within business hours 08h00 – 17h00PM, Monday - Friday) so that we can sort this out for you.
Lee-Ann
We’ve tried to call you a few times but with no success. Please send us an alternative number to reach you on (within business hours 08h00 – 17h00PM, Monday - Friday) so that we can sort this out for you.
Lee-Ann
