HOMECHOICE REFUND

I bought a bed on credit, waited more than 2 weeks for the delivery, the courier would not come to my area (citing high risk area), returned the bed to Homechoice and I bought the bed elsewhere, cancelled the order, the cancellation was not showing on my profile, I followed up more than five times instead I was billed for the bed in my December instalment. for a product that they acknowledged was returned to their warehouse and I must wait for an SMS that confirms cancellation and reconciliation on my account will be done. now Homechoice has removed all my transactions and previous orders from my online profile, Why?

I do not want the bed, I already bought one. I just want my account rectified so i can pay Homechoice what's due to them and close my account. I cannot do business with people who operate this way. it is almost 2 months now and i'm still waiting for this to be fixed.

M Ngamlana