Homechoice Reckless accounts opening

In November 2019 I received a call from a Homechoice consultant asking if I received the delivery, I informed her I did not apply for anything from Homechoice, she instructed me to go to Police station make an affidavit with a certified copy of my ID and send it back to their dispute division. I did that on the 22 November got a confirmation from Mark Wagenaar that they received it and it ended there. Up to this day the issue has never been resolved, I'm listed on the Credit Bureau as owing them, I cant apply for credit anywhere, when I send emails or call them they don't respond. Very frustrated.