Homechoice. Quick to debt. More then slow to credit

I'm so mad at the service that I have received from this company. I bought products from this company about a year and a half ago and settled what I had owed with a over payment of R190. I got an sms that they had noticed this error and promised to pay me back in 3 days but no payment made. I have then called to try and find out why they didn't hounor their promise to pay me back I was told that they were waiting for my bank for to clear the payment till today nothing has been done given reference number 275249 the second time I called to find out how I was put on hold and then the consultant I spoke to hung up on me reference number 285437 and still have not been called back and no payment has been made back to me but when I was paying them back for the credit they made sure to never even skip a day to debt but can pay me a fraction of what I paid. This is unprofessional the last person I spoke to must really get fired sounded I she didn't know what she was doing or the company its self doesn't know what they are doing all I know is that I want my money.