Homechoice provides Putrid Service

On Monday 14 March I purchased 2 pairs of Crocs for my daughter. The package arrived ***2 the shoes were too small. I called the call centre and was advised that if I want to return it, the courier could take 14working days to collect or I can return the shoes at the Wynberg store which is about 35min away from my house. I opted to return the shoes as 14days is way to long to wait. I returned the shoes on ***2 and wanted to exchange it for a bigger size. I am aware that no stock is kept on hand, but I expected that since I physically returned the shoes, it should be credited (I paid cash) and then I can request a bigger size. Well, well, to my surprise, that is not the way it works. I have to wait 14 days for the shoes to be returned to the warehouse where my account will be credited. Off I went very despondently as I had done my part, yet I was now without the shoes or my money. When today ***2, this very same shoes get delivered to my residence. Can u imagine my frustration! 17/03 returned the shoes to Wynberg assisted by Ethan. 22/03 @ 11:30 I called the call centre and spoke to Asemahle explained the entire complaint, requested to speak to a manager-apparently unavailable. Requested a manager email address-apparently, they do not have email addresses (REALLY?) 22/03 I was called back by Ntombi also in customer service when I asked for a manager. Asemahle had simply requested a call back on my behalf to another call centre agent. Still no manager to speak to, no notes made as to the complaint. So the shoes i returned, i now have back in my possession again.