1 reviews | Active since Nov 2011
Homechoice practices false advertising
I ordered a bed from homechoice and it was delivered on 15 October. 3 days later I noticed that the bed was very shaky and unstable and made a noise when my kids slept in it. I sent emails. Laid Hello Peter complaints and called the call centre to no avail. Finally homechoice sent out a courier to do an assessment on the bed. The courier confirmed to me that the bed was unstable and this is what he would report. My first issue with this is how exactly can a courier perform an assessment on a bed. How is he qualified? Then I get a call from Homechoice informing me that their \assessor"submitted a report saying that the bed just makes a noise. <br> THIS IS UNTRUE!!! THE BED IS A DANGER TO MY CHILDREN!! I WANT IT COLLECTED!!! I REFUSE TO MAKE PAYMENTS ON A BED THAT IS ENDANGERING THE SAFETY OF MY CHILDREN!!! My next step is to contact my attorneys. Homechoice deliberately ensured that the 14 day home trial period is concluded even though I complained and requested to return the product after three days. I have been misled and misinformed. COLLECT YOUR FALSELY ADVERTISED GOODS! I HAVE NO USE FOR THEM!! """
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We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
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Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
