MM
Mashudu M

1 reviews | Active since Jul 2017

24 Jul 2017, 09:56

HOMECHOICE POOR SERVICES AND REPPING PEOPLE OFF

<p> </p> <p>I have been engaging HomeChoice with regards to the fradulent account that was opened under my name since last and it looks like they are failing to attend to it. Few days ago i got a notification that my name has been handed over to the Credit Bureau for blacklisting. when i call HOMECHOICE they are taking me from one pillar to another and telling me they are still busy with the Investigations and i must wait for that process to be complete. My name will be blacklisted until they finish with their investigations like for real. I HAVE NEVER OPENED ANY ACCOUNT WITH HOMECHOICE AND NOW I WILL BE BLACKLISTED FOR SOMETHING I NEVER DID. THIS KIND OF SERVICES IS VERY POOR AND GETTING IT FROM A COMPANY SUCH AS HOMECHOICE MAKE ONE TO BE VERY DISSAPOINTED AND SHOWS THAT THEY ONLY WANT TO VICTIMISE PEOPLE AND MAKE MONEY. </p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply24 Jul 2017, 10:20
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.


We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.


One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team