Homechoice POOR service when it comes to ***** dept

***** was done in my name with Homechoice, I sent all the documents they have requested. No ACKNOWLEDGEMENT of receipt, no correspondence whatsoever. When you speak to an agent you will be transferred to ***** department and the call will never be answered. I don't know what to do anymore or what steps to take. They have a callback service and unfortunately they always refer you to ***** dept. and they will never answer or come back to you.

I'm frustrated and I only want an update from them.