Homechoice poor service

I placed an order for a blanket on the 9th of July and paid for it (R699 blanket + delivery =R771). Then l kept following up and was told they are still processing it only to be told later that its out of stock.

On the 22nd of July an arrangement was made after complaining on the Home choice facebook page l was given an alternative (which was different quality) which was going for R799 but would be offered for the same price. I needed the order urgently after waiting for 3 weeks as the person l had bought the blanket was leaving that following weekend. I was advised that l could collect the blanket at the Lillian Ngoyi showroom.

On Friday the 26th l received 2 calls from Homechoice agents saying l can go and collect my order at Lillian Ngoyi showroom. I drove from Johannesburg to Pretoria only to be told that the order has not been dispatched and they would send it to my home address when they have received it.

This has been such an inconvenience and up until today the 12th of August l have still not received the blanket yet l have send several requests for homechoice to deliver the blanket as l will not be able to go back to the Lillian Ngoyi Showroom to collect because l have already spend time and fuel going there before and secondly my initial order had included a delivery fee which they should honour given the inconveniences they have put me through. The person l had bought the blanket for has already left Johannesburg and l will now have to pay additional postage to send the blanket to them.

Homechoice has not shown much care to resolve this issue and keep on referring me from pillar to post.