Homechoice Poor Service

Good Day

I would like to share bad experience I've received from Homechoice, on 27 June 2018 I settled my homechoice account and I requested a paid up letter which I received on 29th June. On the letter they specified that it will also be sent to transunion for ITC update. But when I call transunion on 31 July they told me they didn't receive any request from Homechoice . I phoned Homechoice to find out why was it not submitted, they promised to submit it on the very same day, but today when I call transunion they told me they didn't receive any request and the report still says that I am still owing Homechoice. I called them again this morning ( ********** )spoke to lady whom I forgot to take her name, she promised to transfer me to her supervisor but she didn't instead she hung up on me. I called again around 13:00 spoke to (Lizy) who refused to transfer me to his supervisor, I would like hellopeter to intervene and help me. Homechoice service is very poor and I won't recommend it to anyone.

Thanks.