Homechoice poor rating

I tried several times to order two mattresses online in order to take advantage of the free delivery service for orders over R800. The website kept on rejecting my payment(s) - I tried several times with different cards. I tried to contact the Wynberg store which is closest to me, but nobody answered the phone. Eventually I found an 086 number and spoke to a very nice lady who said that I was not the first person to complain about not being able to order online. She said that she would take my order telephonically which she did. Then I was told that I would have to pay a delivery fee because I'd placed my order telephonically and not online. Hello???? Why is Homechoice penalising their customers when it is Homechoice's responsibility to make sure that their website/online store works? Clearly they do not need the business. I was phoned yesterday by the call centre to say that the website was working. Tried to order and pay again today, but IT DOES NOT WORK. What a joke Homechoice!! I will buy my mattresses elsewhere.