HOMECHOICE POOR CUSTOMER SERVICE

I bought a Gomma Gomma Lisbon lounge suite from Homechoice on 18/01/2023. After 5 months of use, the seating started sagging and I lodged a complaint with them. The full lounge suite was collected from my house on 14/07/2023 for assessment. It took quite a lot of emails backwards and forwards to eventually be informed of what was happening. After yet another email from me, I received a reply from Nondumiso on 15/08/2023 at 08h53 saying that the "couches has been despatched are on your way to you", after which I rep**** asking whether it was repaired or replaced as no-one ever told me. She then rep**** on 15/08/2023 at 12h15 "they were repaired we need to send them back to the customer" - the moring I was told it has been discpatched and the afternoon I was told it needs to be sent to me. On 17/08/2023 I sent her an email asking how I can track the delivery as I have not yet received it. On 18/08/2023 she rep**** "Please note we cannot pull replacements until further notice. Once I receive an feedback will be in touch with you". First, she said the repaired couches has been dispatched and then she said they cannot pull replacement stock????

After replying to her that this is not acceptable and that it has been almost 5 weeks I was without seating in my lounge. I then received an email on 17/08/2023 from Natasha Har**** that due to a system integration, which can take up to two weeks, there are delays with re-dispatching the couches to me. She apologized for the delay. On 04/09/2023 I sent yet another email, wanting to know when I will receive the lounge suite as more than two weeks have passed. On 05/09/2023 she rep**** that the integration is still in process and on which I rep**** that I don't want to hear any more excuses. How can the integration have anything to do with a simple free delivery of a repaired lounge suite?

On 12/09/2023, another month later, I asked her for a date on which I can expect the delivery and to which up to date, I received no reply. It is no use phoning Homechoice customer service as the just tell you the query will be escalated. I don't know where to turn to anymore. What type of customer service is this? I have not once skipped an installment and pay even more than my monthly amount due. For two months I paid for something I had no use of. Can someone please help me on what to do next?