TN
Thembi N
1 reviews | Active since Nov 2024
18 Nov 2024, 08:41
Homechoice poor customer service
I bought a phone online and the company delivered it to the wrong branch. When I went to enquire about it they advised me to order the same phone to be delivered at a branch closer to me. I never received the first phone or opened it but I am being charged for it and told that I shouldn't have ordered it online. I have went to their branches multiple times and called their helpline and this has still has not been rectified. The invoice I have received still charges me for both phones.This is very unfair and not good customer service
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Homechoice's replyOfficial
18 Nov 2024, 09:40 Hi Thembi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply18 Nov 2024, 09:40
Official
Hi Thembi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team