Homechoice poor business practices

I have a serious complaint that I would like to log against Homechoice. I have been sold a washing machine which seems to have been faulty. I used the machine once, and it was not to my great satisfaction but I could tolerate the first challenge. This machine is a Hisense Model WSCF143, with carrying capacity of 14kg. The first challenge was the dryer which would sometimes take less than three clothing items as it would randomly make a noise as if it was filled to capacity. This was on my very first day of using it.

The machine remained untouched for a period of a 3 weeks as I had left for Jhb, between the 15 and the 30 Jan 2021. I came back to use the machine only to find that both the feeding and waste pipes were broken. Both pipes were leaking.

I reported this to the collections department whenever they were calling to remind me to pay for the machine and they would promise to take this forward. In March, I chose to visit customer care myself, they sent the complaint to Hisense. I received a phone call from the Hisense Technicians, promising to visit the house to inspect the machine. They (Hisense technicians) called to report that they managed to fix the problem and I could utilize the machine.

Following this, I attempted to do the laundry again. The pipe that feeds water into the machine could not fit snuggly to point that joins into the machine. I had to hold it firmly because if I was not holding it, it would loosen up and sprinkle the water all over the room.

After the machine was loaded with water, I soaked the clothes as per usual. I connected the washing machine. To my surprise, it would not start. On that day, I had to empty the machine manually. I mean I used an old container to empty the drum. I called customer care, I can't recall the dates, I reported this matter but there was no movement.

I, personally went to the East London branch again to request that the item was collected as it had not met the required standard. I used it once, and its pipes were leaking on the second instance of usage.

I received a call from Hisense technicians again and they told me that the pipes formed no part of the warranty and they had not changed the feeder but had switched the ends. They requested to come and test the part I reported, that of the machine which was no longer running when it was connected to power.

The technicians confirmed this fault. When they tried to fix it, I told them that I would not like to own the product, as it had so many challenges, yet it was new. They said they would be closing the fault from their side and the rest would be remaining between me and Homechoice. I was never showed the report and neither was I requested to sign for it.

I have been waiting for a call from Homechoice to confirm which processes take place when they start a refund, as the product they had sold to me was not performing according to my expectation at first and eventually, after it was seen by the technicians, it would not run.

I have not received any call from Homechoice to this effect instead they are calling me to collect their money and they are threatening to take legal action. The last call I received indicated that Hisense reported that the machines were leaking as a result of my negligence. This is not the first time we own a machine, there is no way that we cannot know how best to preserve it.

I am now faced with a washing machine, covering space, and it is a white elephant. I am also faced with threats from the collection department, yet the poor quality of the product is not my fault.

Please, Homechoice, I am expecting something better than this from you. I hope reporting this matter will bring a swift resolution to this as it is distasteful.