homechoice please assist me

I have been a homechoice customer for over 10years but the treatment that i am reserving for Home choice is shocking and disgusting

I have ask if the Manager or Supervisor can at least contact me from Nov already My Name is Ntombikayise Motswane ***

1. I have purchased the below product delivered the 14Oct it was working all of the sudden it doesnt switch on i have reported it on the 17Nov i call almost everyday according to your call center agent it was closed and collected but i still have a parcel with me at home Gizzu 296Wh Portable Power Station

Quantity: 1

Price: R6999

Item status: Delivered

2. 25Nov i have made a purchase till now i haven't received my order Here is the order number :

***1

I am frustrated and i call today 20Dec 10h21 from *** the call drop the call on refusing to give me his name

I am very frustrated with Home choice

Spoke to Ondelwa who also left me hanging for almost an hour on the phone