MD
Msizi D

1 reviews | Active since Jan 2017

10 Jan 2017, 14:42

Homechoice playing hide and seek with *****.

<p>Homechoice requested my bank statement, the bank informed me and since I haven't ordered anything I told them to decline it. Homechoice called me and there is an order on my behalf. I told them I didn't order anything. They didn't cancel the order but instead dispatched it and they don't want to give me the delivery address. When I called again they refuse to give me the contacts details and delivery address. So it seems like they know what's going on, why wouldn't they give me the details because I told them I need to open a ***** case with SAPS.</p>

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Replies (1)
Homechoice
Homechoice's reply11 Jan 2017, 09:01
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team