Homechoice Phones poor quality / Homechoice poor quality customer service.

I bought a Samsung A21 from Homechoice. It worked for a few weeks, then I sent it back on 30-09-2020. Till this day I am not being updated as to whether the phone is being repaired or what. I have called in more than 10 times already, and every time I call I am told that the matter will be escalated. I am paying for this product but it is not in my possession.