Homechoice Phone issues

I bought a phone from Homechoice after a week and few days I started experience problem with the phone. They came back and collected and i have never had from them. I am the one that has been calling requesting for feedback. I called again and I was told I cannot speak to a Team leader. Eventually a very Rude team leader called me using *** and he told me that his manager does not speak to Blacks. So I guess because I'm Black I will never get assistance i need to accept whatever that gets thrown at me cause I'm Black. I do not want the phone anymore I cannot get this type of treatment for following up on my phone. Then he tells me I want to get out of the contract. I told him that if i do not get the phone by Wednesday then i want the contract cancelled as will not be around after Wednesday .