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1 reviews | Active since Oct 2020
21 Nov 2016, 14:29
Homechoice phone calls
<p>I seriously dont understand how homechoice got my number i told them to delete them from their database or whatever and they call the next day, i told the call centre agent (Rudy) or whatever titles they use to stop calling me today to delete my number whether i have a good record or not and to stop posting letters to my home, the agent tells me "that was so rude" rude is picking up the phone calling me after i just told your colleague the day before that i am not interested.</p> <p>Homchoice needs to start implementing a system that will update their clients and keep a record of those not interested, i am not impressed.</p>
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Replies (1)Homechoice's replyOfficial
23 Nov 2016, 08:19Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply23 Nov 2016, 08:19
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
