Homechoice pathetic service

The customer service at homechoice is pathetic. Where do you find your customer service staff? They have the nerve to put down the telephone on a customer and speak in such an arrogant manner. In any case, I received my order in the beginning of Jan 2019 and was dissatisfied so I called the next day to let them know that the DIY compactum I had bought was defective. I was happy to get them to send over a drawer that fits as the one I had built was not cut to the right proportions, however I was told it was their policy to have someone check it so I happily obliged to them logging a call with the courier company to get someone over to pick it up for inspection. I was told it would take 5-7 working days. 2 weeks later I call homechoice to find out when is someone coming over, only to find out that they had tried calling me but I didn't answer apparently (this seems to be the excuse everyone I called in). So I'm told that another call will have to be logged, so it was, and nobody calls , I'm the one following up on their call log, what the hell!!! I've now had it with them, just before I get a call from a collections office to say I've been handed over for not paying the account. Homechoice, get ur damn act together and pick up your **** compactum