Homechoice: Pathetic Customer Service and Broken products delivered

I purchased a bin from Homechoice on 19/04/2022. Received a broken bin on 28/04/2022. I immediately notified Homechoice that I received damaged goods and asked them to collect immediately and replace immediately as well. All I received is your query was escalated. I placed a notification on Twitter to which I received very bad customer service. I asked questions and only pet was answered but DAYS LATER. I repeated my question immediately when I received a response and I’m still waiting on an Answer. The consultant’s name is Nosiphiwo. This is the 2nd time in a row I purchase something from Homechoice and it’s broken when it’s delivered to me. It’s extremely frustrating to purchase something and receive AWFUL CUSTOMER SERVICE FROM THE SAME ONLINE STORE!!! I purchase from various different online stores daily and haven’t been faced with this level of pathetic service. I am yet to receive a response as to when my new bin of R899 will be received. I live 12 mins, 5.1KM from the Wynberg branch however I need to wait 14 working days for my damaged goods to be collected then assessed and then wait another 14 days to receive my correct order - this is what the consultant advised when I reported the damaged goods- how pathetic!!