1 reviews | Active since Mar 2016
Homechoice parcel not delivered
I ordered an item from Homechoice homechoice.co.za on 31 October. On 1 Nov I received an SMS to tell me my parcel is with the courier.
I’ve been phoning them constantly since then to ask about it and was told it will be delivered within 14 days (effectively today). On one of the calls they told me that the courier company is Excel Logistics.
Yesterday I received a message it will be delivered (yesterday). Later … your delivery is next… followed immediately by delivery failed.
Today I asked them for the number of their courier company. They gave me a number and when the person answered, he immediately said "if you've phoning about a Homechoice parcel, I don't do business with them" and continued to tell me that he receives many calls from unhappy customers asking about their parcels. His company is Excel Logistics, but he does not do business with them.
I phoned Homechoice again and told them that he denied working with them and asked for a refund. Now they tell me it will take another 7 days for the parcel to be returned to them before I can get a refund.
Can anyone blame me for suspecting a ****?
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter. Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly. We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue. If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation. We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice