HOMECHOICE OPENED A ********** ACCOUNT- INCAPABLE OF RESOLVING THE MATTER!

Homechoice opened an account for someone who used my ID Number **********ly. The matter has been pending resolution by Homechoice customer service and ***** control department for a year and a half. I’ve send them affidavits to resolve the matter to no avail.

My last communication with their customer service contact person Monique Muller was on 16 July 2018 where she promised to respond in 7days before end of July and there was no follow through response. I send another email on 6 August, she read my email and no response.

I am harrased by MBD ATTORNEYS for an account that I know nothing of and HOMECHOICE clearly refuses to resolve..

In this day and age, why do we have retail stores like Homechoice who do not adhere to legal prescripts in place, how do they implement the National Credit Act if they open account via telephone without verifying the authenticity of documents and document holders?! Are they only concerned about the bottom line and revenue...

This matter has went on long enough and intend taking this to the media.

Their customer service Monique Muller from Homechoice lacks follow through and cannot even resolve a matter even after being in receipt of documents been provided to deal with the matter.. what type of customer service models do they implement! Homechoice should take responsibility and accountability for the mishaps and wasting my efforts and time in ensuring that this overdue matter is resolved as THIS IS SOLELY FAULT CULMINATED FROM UNDUE BUSINESS OPERATIONS AND LACK OF GOOD GOVERNANCE BUSINESS PROCESSES!!!