Homechoice Online Orders A ****?

For the first time ever, I decided to give Homechoice a try - what a horrible decision! I placed and paid for my order on the 11th of May - since then, I've received one call to verify my payment and once it was verified, I was told my order would be delivered. That was days ago. I saw online that my order is listed as having been "fulfilled" - This is untrue. I haven't received my order yet. The customer service department has had me on hold forever, and emails go unanswered. I've sent multiple emails querying the state of my order to no avail. I've even requested a full refund - that, too, fell on deaf ears. What a frustrating process! I just got through to the customer services department and an irritated "Noxolo" said orders take 7days to be delivered after dispatch, contrary to the SMS I received 3days ago saying my order was on its way. I'm extremely annoyed with all of this. Homechoice advertises glitz and glamor and "professional, helpful staff" and neither of that is true. STAY AWAY FROM HOMECHOICE. Maybe walking into a store is better than ordering online - I wouldn't know and I'll never get to know because once this nightmare is over, it's a wrap. As customers, we deserve much better from such a huge company. I already feel ****med. Disgusting.