HOMECHOICE ONCE AGAIN

So my mother's query regarding her washing machine has still not been resolved, since October. It has been 2 months already. Was told she is getting a refund and it's been a week almost and nothing, again they came today with the 7 to 14 day wait nonsense. How many 7 to 14 days must she still wait. HOMECHOICE is a *******, and do not know how to treat their customers. They don't have a problem when debiting accounts, but when it comes to an obligation to a customer, they suck. Give my mother what was promised to her and stop taking her for an idiot. People must know that Homechoice has no scruples and they treat loyal customers like trash.