TM
Taga M

1 reviews | Active since Sept 2016

13 Sept 2016, 17:54

HomeChoice on my case again!!! :( :( :(

<p>I've lost count hpw these people at HomeChoice(HC, hereafter) run their business, they are con artists in business suits to be polite on them. First, I place my order in December which had a first payment due only in February. However, oblivious of this fact, I got a request for payment end of December (even before I received the order - and more than 3 times the agreed instalment, he he he - that was my X-mas joke from HC). I went on to pay for fear of being labelled a bad debtor and I logged a formal complaint through HelloPeter(after they kept throwing me around when I asked for clarity). The instalment issue was resolved, thanks to your intervention. Now some 6 months down the line (10 months before the agreed term) I have decided to settle the account (despite numerous failed calls to get a settlement bill from these ******). NOw the nig joke, end of August I owed R1029, I paid R1050, they charged me interest of R27, the statement shows closing balance of R6(which should be somewhat correct taking into consideration the interest cherged). However, the total due is R54(where the heck is this coming from). I vow not to pay that R6, even though they'll label me a bad debtor, I've had it till up here with this **** load - is there a way to rate these guys and give them -2000% dissatisfaction</p>

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Replies (1)
Homechoice
Homechoice's reply14 Sept 2016, 10:35
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team