KL
Khangelani L
1 reviews | Active since Apr 2024
15 Apr 2024, 10:35
HOMECHOICE NOT UPDATING MY ACCOUNT AFTER PAID UP
I have settled Homechoice account, paid up letter was issued on the 09 March 2024 still today account is updated and my name is on arrears at Homechoice and also on credit bureau. I A lot of emails to customer service, recoveries department and also at complaints department but still not help.
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Homechoice's replyOfficial
15 Apr 2024, 10:39Hi Khangelani,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply15 Apr 2024, 10:39
Official
Hi Khangelani,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team