NM
N M
1 reviews | Active since Jun 2024
28 Jun 2024, 11:22
HOMECHOICE - NOT UPDATING CREDIT BUREAU!
Homechoice handed my account over but I was finally able to settle the account in March 2024. I have provided them with the paid up letter and asked them to send through the update to the credit bureau but I am receiving no feedback or updates from them. Their account still appears with no payment made for April and May on my credit report yet I settled the account in March!
This is so frustrating as I am working towards increasing my credit score! I don’t know who to reach out to, to assist me now as I was told to mail their legal team and they have not gotten back to me.
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Replies (2)
Homechoice's replyOfficial
28 Jun 2024, 11:38Hi Noxolo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply28 Jun 2024, 11:38
Official
Hi Noxolo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
NM
N M's updateReviewer Update
01 Aug 2024, 09:07Good morning,
Please note there is still no changes on my report. It still shows this account is in arrears for all the months yet I settled the account in March.
Could you please send through the update to the credit bureau.
Please note there is still no changes on my report. It still shows this account is in arrears for all the months yet I settled the account in March.
Could you please send through the update to the credit bureau.
NM
N M's update01 Aug 2024, 09:07
Reviewer Update
Good morning,
Please note there is still no changes on my report. It still shows this account is in arrears for all the months yet I settled the account in March.
Could you please send through the update to the credit bureau.
Please note there is still no changes on my report. It still shows this account is in arrears for all the months yet I settled the account in March.
Could you please send through the update to the credit bureau.