HOMECHOICE NOT UPDATING A PAID OFF ACCOUNT ON EXPERIAN.

I Need Help! I was diagnosed with Graves disease 3 years ago and as a result fell behind with my payments. And homechoice ended up handing over my account to NRB attorneys for collections.

April 2023 I paid the account off, and was sent a Paid up letter. BUT STILL HOMECHOICE HAS UPDATED THE ACCOUNT ON EXPERIAN AND ITS STILL SAYING I OWE THE ACCOUNT. I HAVE I SENT EMAILS TO HOMECHOICE TRY TO I HAVE PAID THE ACCOUNT BUT HOMECHOICE IS JUST NOT HELPING ME.

PLEASE HELP ME!!!