Homechoice not refunding the account is

I bought a bed from a Restonic bed from Homechoice and in a year it was exchanged and again the issue of the mattress springs collapsing started again. Restonic eventually advised they refunded Homechoice R7500 for the bed set. Home choice called and after weeks of struggle they eventually collected the bed set. It’s been two weeks since the bed was collected but the account has not been refunded. I reached out and their lazy agents advise the bed is still not returned. Pls refund the account since you have your bed set back.