Homechoice - Not a happy customer

Oh dear. This is my favourite, favourite company at the moment. I placed an order for an airfryer on 16 November 2022. On 24 November, I asked what is going on with my order. All of a sudden my order is packed and handed to the courier company. After a lot of too'ing and fro'ing, this order was then cancelled on about the 5/6th December 2022. Lo and behold I get charged for the Airfryer which was NEVER delivered to me and they cant take it off my account until the "courier" returns this item. NOT MY PROBLEM, i would say. This item was NEVER despatched from their warehouse and they now want to charge me for something that was NEVER received.