Homechoice no one seems to know what the other one is doing. Stay away forget the specails they will make you bankrupt

This must be the most incompetant bunch of people you will ever come across. I bought a few things over the past year but never skipped a payment. As i receive my account online. And i pay accordingly. Since last month i received a call from the collection department, and once i heard its from them i was very annoyed. I then emailed Monique muller supposing a manager of some sort. And explained that according to the collection department im in arrears. She confirmed the opposite with an email that my account is not in arears. Last month on the 26 i payed my acc again and 2 days later received an sms thanking me for payment. Then last week i went to apply for car finance and was declined today i was told that yes it was because of homechoice that i was again in areears. 10 min later i received an sms from homechoice stating that im R2200 innarrears and further action was to be taken. When i phoned the collection department again i was told that no im not in arrears. At homechoice from top to bottom doesnt have a clue what they are doing. Is there anyone out there that csn assist me with details ffom the ombudsman as this has really dented my credit record.