Homechoice no customer service with an attitude

We bought a samsung microwave from homechoice. It keeps on cutting out and the light doesnt work. We informed them the first response was we dont know how to work with a microwave. Then they told us a Samsung technician will be sent to us. Now we need to courier it back to them which is extremely expensive. Its been more than 3 months that we struggle to get this resolved. The customer care agents is rude and not helpful at all. They have no after sale service and no customer care. I woudnt reccommend buying any appliances from them because as the customer you must find a way to solve the problem of a broken appliance and you must keep on paying for the broken item which is contravening the customer protection act. They can use the same courier to come and pick up the faulty item and replace it as it is not my mistake that the microwave dies not work. W Frick