HomeChoice nightmare ********** account and poor investigation process

I'm very angry with HomeChoice. They notified me of having an account with them further claiming that I even purchased some goods of about R3000 on this same account. I explained to them that I never opened an account with them, let alone getting goods from them. They insisted that I did and if I didn't I must send them some documents which had my sensitive personal information including an affidavit which also has my personal Information. All this was asked telephonicaly. I was scared to send this information to some people that I didn't know. Through numerous calls that they were making accompanied by treats that they will list my name on the credit bureau, I decided to visit one of their stores in Pretoria where I was told that all of those calls were legit. They then asked me to give them an affidavit stating that I have nothing to do with Home choice which I did. There were also other documents which they said should accompany this affidavit which I also submitted to them. This was all before or in June 2019. They promised that the investigation will take not more than four months. Up until now they have not finalized the investigation. This is now hitting very hard on me as my name is with all of these credit bureau companies saying that I am owing HomeChoice which I don't. I am constantly visiting their store in Pretoria trying to find out about the status of their investigation. They constantly lie to me saying they have found out that the opening of this account was ********** and they are in a process of taking my name out of these credit bureau companies.

I even went to an extent of getting assistance from one of the credit bureau companies (Experion or so) who investigated and found out that I never opened an account with HomeChoice as that was a ********** account. They then took me out of their database. I was however told that I have to do the same with the rest of these companies which I am still busy with.

Today I went back to the very same HomeChoice store in Pretoria and was now told that the investigation is still going on as they have a problem with getting relevant information from their delivery department.

It is really frustrating dealing with HomeChoice as I do not know which information they give is correct and there are things that I want to do with the bank institutions which I can't because of the inefficiencies with HomeChoice.

Please help me get out of this mess as I am not even allowed by the store employees to get contacts of anyone that I can talk to from their investigation unit to table up my frustration.

Kind regards, Justice Nungu